Do I need to return my Hub 2 ?

[#1]

@between1and16ch  Who are you actually replying to as your comment .."Presumably this was an attempt at retention???. Makes very little sense. if you have the router just return it, problem solved.

[#2]

@Graculus51 There has been a  quote here:

Charge for not returning Hub/router ordered after 1st February 2024	£50

You said you were given a router on 3rd March 2022. So no need to return it. Simples.

[#3]

Going by the 2 sets of opposing opinions stated above, it would seem to me to be so much simpler if Plusnet automatically simply sent you an email (and invoice if necessary) when you left them, telling you that you needed to to return the router (or not), depending on when their interpretation of your "joining" commenced.

They sent me a final invoice a month after I left for 1 day's service which was outstanding. A note re. the need to return the router could easily be added on your closing documentation.