Digital switch over issue

[#1]

Hi,

I've been told i'm being moved to EE and will be sent a new hub to connect my landline.  But my hub is in a bedroom a long way from my phone.  Will i need to buy an extension cable and run it to my bedroom?  

[#2]

@reuben42 

Welcome to the community.

That depends on the phone you are using, if it's corded one the one of these would solve your issue

https://ee.co.uk/help/home-phone/getting-started/setup-use-digital-home-phone-adapter 

[#3]

thanks i assume this adapter will be sent with the new hub for ee from plusnet?

[#4]

The EE service my mother in law has uses EE supplied DECT handsets which were ordered at the time

My thinking is you may need to ask for an adapter.

[#5]

Thanks but its from plusnet they said they're switching to EE, tbh I don't understand it.

[#6]

@reuben42 It's not clear whether you will be sent one automatically, as not everyone will need one.

New customers of EE broadband/phone package can order one FOC during the order process on their website, but It hasn't been mentioned if those of us being transferred can get one for free.

[#7]

thanks so i contact EE not plusnet who I'm with?  I assumed plusnet were being taken over by EE....why would they tell me im going to be with EE?

[#8]

@reuben42 Didn't you get an email explaining the reasons?

Plusnet will no longer be supplying a phone service, so they are transferring those who want to keep a landline over to EE. Plusnet & EE are part of the same BT group. That's why Plusnet chose EE.

Have a look here:-

Move to EE

[#9]

ok thanks

[#10]

@reuben42 

Just to confuse things - you don't have to leave PN and if you use PN email which hasn't already been migrated to Greeby you lose that.

To stay with PN and keep a phone service you would need to set up a VOIP account with somebody and port your number to them once PN have changed your service to internet only.

Brian

[#11]

Me neither, I'm baffled by the whole business. My hub is in the loft conversion because that places it centrally with fewer obstructions for wifi signals. This really had better be plug-and-play because I'm no longer of an age where running up and down stairs is an option. I also don't want to be without broadband while EE figures out where my village is and comes to sort things out!