DNS issue?

[#1]

Yes tried all 3. Wondering if the powercut damaged something internal.

[#2]

@jab1  - you could try seeing whether the DSL line stats look OK (assuming FTTC), and perhaps getting the connection log, as the process of doing that will answer several questions.

[#3]

@outcast  I don't know if the line stats would help, but the .csv of the error log may. If it can't resolve any DNS servers, where do we go from there - as I said, this is a bit outside my knowledge base, but I'm still willing to learn.

@Stoeger Can you attach your exported error log please?

[#4]

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@jab1 wrote:

I don't know if the line stats would help

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I'd like to see evidence of the broadband really being connected with a working PPPoE session,

as it is very unlikely that everything is OK with the exception of the router's DNS.

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[#5]

Scrolling back through multiple “timed out after none of the configured DNS servers responded”
I’ve tried both Wifi and ethernet but still nothing.
Plusnet said they’ll ring me tomorrow as they’ve been unable to refresh my connection from their end. But said the line from the network to my place is still working.

[#6]

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@Stoeger wrote:

Had a powercut and now my router won’t connect to the internet

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Was the power cut just within your house, or was it a wide area outage ?

If a wider area, then (assuming FTTC) your fibre cabinet might still have no power ? (and therefore no internet)

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[#7]

Just my flat.
According to the browser under broadband it states: “internet status connected”

[#8]

What broadband do you have ? ADSL, FTTC, SoGEA, FTTP, ?

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[#9]

ADSL

[#10]

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@Stoeger wrote:

Plusnet said they’ll ring me tomorrow

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How did you contact Plusnet ?

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[#11]

Texted them. Unfortunately they stop working at 7:30pm

Also in the meantime tried netsh winsock reset
netsh int ip reset
netsh advfirewall reset
ipconfig /flushdns

Still nothing.

[#12]

Have you tried a "Factory Reset" of the router ? - that often fixes odd problems

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[#13]

Yes. I think I’m just going to have to ask them tomorrow to send me a new router and see if that fixes it.
Thank you both for your help on this.

[#14]

@Stoeger 

As you are on ADSL, when you get to speak to Plusnet tomorrow,  you might want to also ask them the direct question -

What happens to your broadband connection when the upcoming Openreach UK phone switch-off happens, because when the phone service gets removed, then your ADSL becomes SoADSL - which Plusnet don't and say they won't support. 

Therefore you are likely to lose your not only your phone, but also broadband, email, and your Plusnet account. 

If Plusnet suggest that they will move you to EE, my understanding is that EE don't support SoADSL lines, and if offered a move to BT - they do support SoADSL but because you'd likely be forced to convert your phone to become 'Digital Voice' then that is unlikely to work using the supplied BT router due to it's limitations.

Be aware that the UK phone switch-off is likely to occur from 31st December 2025 to 31st March 2026 - depending on which sources you choose to believe, so you might want to start making alternative arrangements in the near future.

Forewarned is forearmed !.

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[#15]

@Stoeger Is FTTC or FTTP available to you - check here: https://www.broadbandchecker.btwholesale.com/#/ADSL