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Changed package to Unlimited Fibre and was offered a Hub Two

FIXED
jimmyc1991
Dabbler
Posts: 13
Thanks: 5
Registered: ‎22-01-2022

Changed package to Unlimited Fibre and was offered a Hub Two

Hi,

Last week I changed my broadband package and entered into another 18 month contract. When going through checkout, I was offered a new Hub Two for the cost of postage (£6.99) and since my current PlusNet router is nearly 6 years old, I thought this would be a good idea. I paid the charge and completed the order, however, I have had no indication/tracking info or even confirmation that the Hub Two is on it's way. Can anyone please help with this?

Many thanks in advance.

 

Regards,

jimmyc1991

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Changed package to Unlimited Fibre and was offered a Hub Two

Thanks for your post @jimmyc1991 and welcome to our Community Forums.

I'm really sorry to see you've not received your new Hub Two after renewing your contract with us.

From what I can see it looks like the router order is stuck in the system, but I've freed it now. 

You should receive it next week. Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimmyc1991
Dabbler
Posts: 13
Thanks: 5
Registered: ‎22-01-2022

Re: Changed package to Unlimited Fibre and was offered a Hub Two

Hi,

Thank you so much! I will update you next week when it arrives. 😃

Regards,

James
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Changed package to Unlimited Fibre and was offered a Hub Two

Fix

Hi James, sounds like a plan! Cheesy

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimmyc1991
Dabbler
Posts: 13
Thanks: 5
Registered: ‎22-01-2022

Re: Changed package to Unlimited Fibre and was offered a Hub Two

Hi again,

That’s the Hub Two arrived safe and sound - easy to set up as always and much more substantial/weighty than the Hub One it is replacing. Feels and looks like a premium product. 😀

Many thanks again for all of your help!

Regards,

James
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Changed package to Unlimited Fibre and was offered a Hub Two

Hey @jimmyc1991,

I'm really glad to hear that's the case! Just give us a shout if we can help with anything and we'll be more than happy to assist Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team