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Can I throw my old Plusnet Hub One Router away or do Plusnet need them back (for recycling)?

FIXED
Madeleyite
Aspiring Pro
Posts: 152
Thanks: 32
Fixes: 7
Registered: ‎19-03-2016

Can I throw my old Plusnet Hub One Router away or do Plusnet need them back (for recycling)?

I had my Plusnet Hub Two hub in May 2023 and the Hub One has been sitting in a box unused since then.

I know that Plusnet owns these hubs and the Hub One is end-of-life so do I take it to a tip or must I return it to them? If so how do I do this?

 

Thanks.

2 REPLIES 2
PhilipHeyes
Seasoned Champion
Posts: 1,260
Thanks: 500
Fixes: 21
Registered: ‎10-11-2021

Re: Can I throw my old Plusnet Hub One Router away or do Plusnet need them back (for recycling)?

From here you can get a returns label :

https://www.plus.net/help/broadband/returns/

 

 

Madeleyite
Aspiring Pro
Posts: 152
Thanks: 32
Fixes: 7
Registered: ‎19-03-2016

Re: Can I throw my old Plusnet Hub One Router away or do Plusnet need them back (for recycling)?

Fix

Thank you. I looked into the link and it seems Plusnet have not asked me to return it because I signed up before 1st Feb 2024 (photo). 

1st Feb 2024.png

Just as well because I have the Plusnet Hub Two box and thought the Hub One was inside it but it isn't. The box is empty. I must have got rid of the Hub One and forgotten but at least I have the box for returning the Hub Two if needed.

 

Thanks for the link. I can call this fixed now.