Access control device list is empty
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11-12-2022 1:07 PM
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I successfully added one device last night. Trying to add another one today and the device list is permanently empty whether I try to add a single device or a group.
There are definitely devices connected!
Done a reboot, tried on different browsers/devices but it's still empty so can't set up any more access control:-(
Any ideas?!?!?!?
Fixed! Go to the fix.
Re: Access control device list is empty
11-12-2022 1:19 PM
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Any chance you can upload a screenshot that shows what you're referring to?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Access control device list is empty
11-12-2022 2:22 PM
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Attached. The "Select a device" popup appears the same when I try to access it via groups too.
It was a new router yesterday, and I did manage to add one device (seen at the bottom of the screenshot) - so it definitely has worked.
Rebooted, powered off, tried on iPhone, android phone, Edge and Chrome on laptop, and er... all the same! 😞
And the devices page shows ~5 devices connected, and another 4 inactive ones...
11-12-2022 6:04 PM
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It looks like this is an incompatibility, possibly caused by a firmware upgrade.
I set access control before any upgrades happened, and they got applied ok. The firmware then got updated, and no devices appeared in the list.
Factory reset, and it's worked :-
Re: Access control device list is empty
12-12-2022 9:29 AM
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Glad to hear it's sorted
Could have been a browser caching issue. I think there were some minor tweaks to Access Controls in the latest firmware which would explain it.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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