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5ghz WiFi isn't working.

reeves90
Newbie
Posts: 1
Registered: ‎28-11-2021

5ghz WiFi isn't working.

‎28-11-2021 1:15 PM

Although all my devices can see the 5Ghz network from my Hub One router, they can't connect to it.



Restarting the router resolves this for a while, but then it returns to being unconnectable.

Just switched from BT and already having issues day one!
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Baldrick1
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Re: 5ghz WiFi isn't working.

‎28-11-2021 2:33 PM

@reeves90  Welcome to the forum.

Do you still have your BT Hub? If so use that. The full instructions are here but ignore the first steps as there is no need to factory reset it. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

 

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bobpullen
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Re: 5ghz WiFi isn't working.

‎28-11-2021 5:45 PM - edited ‎28-11-2021 5:45 PM

@reeves90 - sounds like this known issue.

I've pushed a software update to your hub that should help. You'll need to power your hub off/back on to apply it.

Hope it helps.

Bob Pullen
Plusnet Product Team
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