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2704N router stopped working

FIXED
jonahf
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-10-2021

2704N router stopped working

My router stopped working last night. Power and WPS lights are solid green. All other lights are out.

Router address does not respond. (timeout)

Phone line works.

I tried holding in the reset button but this had no effect.

 

I could successfully connect my old EE brightbox router and it connected but I suspect I was soon thrown off, as no longer being an EE broadband customer. This suggests to me the line is ok.

Browsing the forum, it seems my router is basic, old and unreliable. It appears the advice is to upgrade to a newer PlusNet router or buy a 2nd hand BT Smarthub.

Service seemed to degrade after I took out a new 18 month contract arount May.

I was away from July to October, but it worked ok on return for last 2 days. Now nothing.

 

Any further advice appreciated.

Jon

 

 

6 REPLIES 6
dvorak
Moderator
Moderator
Posts: 28,435
Thanks: 6,262
Fixes: 1,454
Registered: ‎11-01-2008

Re: 2704N router stopped working


Moderators Note


This topic has been moved from ADSL Broadband to My Router

Customer / Moderator
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If it fixed it click 'This fixed my problem'
jonahf
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-10-2021

Re: 2704N router stopped working

Thanks for the reply dvorak.

 

Tantalising (in the email) I can see "There's something going on in" but no more.

 

I may be looking in the wrong place.

 

Jon

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,352
Thanks: 9,231
Fixes: 1,481
Registered: ‎21-04-2017

Re: 2704N router stopped working

Fix

Thanks for your post @jonahf and welcome to our Community Forums.

I'm sorry to see your router's stopped working. 

Based on what you've said and line tests aren't showing an issue, I've arranged to send you a newer router now which you should receive this week.

Let us know how it goes once you've got it. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jonahf
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-10-2021

Re: 2704N router stopped working

New router arrived and all working fine.

 

Many thanks for the prompt arrival.

 

Jon

Mav
Moderator
Moderator
Posts: 21,553
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Registered: ‎06-04-2007

Re: 2704N router stopped working

Moderator's note by Mike (Mav): The fix has been changed to @Gandalf as per message #4.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: 2704N router stopped working

Hi @jonahf, thanks got getting back to us and it's great to heart he new router looks to have resolved the issues you were seeing. If there's anything we can help you with moving forwards then please don't hesitate getting back in touch.