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unlimited broadband only

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Grafter
Posts: 110
Thanks: 9
Registered: ‎04-10-2019

Re: unlimited broadband only

Hi @Mads thanks for suggesting getting in contact with the PlusNet Sales Team to see if the unlimited broadband only activation fees could be removed or reduced. However, the PlusNet Sales Team's response is that broadband only activation fees are never removed or reduced. Kind regards. 

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Grafter
Posts: 110
Thanks: 9
Registered: ‎04-10-2019

Re: unlimited broadband only

The TV advertising of new customer deals, keeps renewing my interest in becoming a PlusNet customer. However, the no activation fee and £75 cashback deals are only for Unlimited Broadband & Phone. There are no new customer deals for Unlimited Broadband only, and the £35 or £50 activation fee remain. Continue to await OpenReach's upgrade of local cabinet so that PlusNet download speeds are not reduced to 7Mbps maximum and that upgrade will hopefully increase the download speeds of all PlusNet plans. Kind regards. 

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 16,816
Thanks: 5,140
Fixes: 865
Registered: ‎21-04-2017

Re: unlimited broadband only

Hi @crimsom To be clear about the speeds you’d get on standard broadband, this will not be limited to 7mbps. We will provide you the speeds of ADSL2+ which is estimated at between 8.5mbps and 19mbps for your line. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 64
Thanks: 3
Registered: ‎23-06-2007

Re: unlimited broadband only

Sorry not sure how to send pm or forward email, Gandalf, still receiving notifications for Crimsom when I am Crimson.  Similar names causing confusion but we will have different PlusNet email addresses.

Thank you

 

Crimson

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Plusnet Help Team
Plusnet Help Team
Posts: 16,816
Thanks: 5,140
Fixes: 865
Registered: ‎21-04-2017

Re: unlimited broadband only

Hi @Crimson I think it’s because you’re subscribed to this topic. If you go to Post Options at the top you’ll be able to Unsubscribe.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 64
Thanks: 3
Registered: ‎23-06-2007

Re: unlimited broadband only

I do apologise - I could only see subscribe under Post Options and not unsubscribe.  Thanks for your help Gandalf.

 

Crimson

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Plusnet Help Team
Plusnet Help Team
Posts: 16,816
Thanks: 5,140
Fixes: 865
Registered: ‎21-04-2017

Re: unlimited broadband only

No problem @Crimson Sorry I meant to say Thread Options. You should see Unsubscribe there. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 110
Thanks: 9
Registered: ‎04-10-2019

Re: unlimited broadband only

Disappointingly the Black Friday deals scheduled for 22nd to 29th November 2019 do not include PlusNet's unlimited broadband only. 

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Plusnet Help Team
Plusnet Help Team
Posts: 7,698
Thanks: 844
Fixes: 340
Registered: ‎01-01-2012

Re: unlimited broadband only

Thanks for getting back to us @crimsom

I'm afraid it's very rare we offer deals to broadband-only customers.

In addition from the 3rd of December, we'll no longer be offering this as an option to new customers

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Grafter
Posts: 110
Thanks: 9
Registered: ‎04-10-2019

Re: unlimited broadband only

Hello @MatthewWheeler thank you for your prompt response, complete with the previously unknown PlusNet policy update that the existing Unlimited Broadband Only deals are to be closed to new customers on Monday the 2nd December 2019. There is currently no countdown of days remaining on the Unlimited Broadband Only web page to inform potential PlusNet customers. 

Please clarify any change of PlusNet policy for existing Unlimited Broadband Only customers. Will these packages persist, and can we get a different download speed package without being migrated to a PlusNet telephone package? 

Thank you in anticipation.  Kind regards. 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: unlimited broadband only

Hi @crimsom,

 

There is a dedicated page for the changes that are coming in on the 3rd December and it is listed there that:

 

"Please note that broadband without line rental packages will no longer be available to new customers from 3rd December 2019."

 

The above link will also provide information on any existing customer changes that are coming in with that update - anyone affected by any price changes will also receive an email detailing this information. The 'broadband only' package will still exist in our system, but if you changed packages (lets say from ADSL to add Fibre) you would be required to add a phone service too.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Grafter
Posts: 110
Thanks: 9
Registered: ‎04-10-2019

Re: unlimited broadband only

Hello @JOLO thank you for the link to the PlusNet we're changing our prices. Closure of Unlimited Broadband Only deals for new customers is announced in a single bold line of text in the middle of this busy article (publication date unknown). This single line announcement is not repeated on the Broadband Only page and will undoubtably come as an unwelcome surprise to many potential new customers. Kind regards. 

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Plusnet Help Team
Plusnet Help Team
Posts: 640
Thanks: 91
Fixes: 37
Registered: ‎25-02-2019

Re: unlimited broadband only

Hi @crimsom,

 

Thank you for your feedback which I will be pass on to the relevant team.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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Grafter
Posts: 110
Thanks: 9
Registered: ‎04-10-2019

Re: unlimited broadband only

The Unlimited Broadband (no telephone) order is being processed.

The PlusNet Router has been hand delivered by Royal Mail, because it was not posted through my letter box. 

At 10:00 hours today an OpenReach Engineer told me that he is trying to find and correct the fault on my landline. 

Kind regards. 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,113
Thanks: 129
Fixes: 48
Registered: ‎26-03-2018

Re: unlimited broadband only

Hi @Crimson,

I'm glad to hear the order is currently processing. Please let us know how this goes and if there's any problems and we'll be happy to help out.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team