order status
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order status
01-02-2017 11:29 PM
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Hi,
Could I get some information on the status of my order please?
I placed an order late december, changing over from BT, and apart from the order confirmation emails I've received nothing.
Re: order status
02-02-2017 11:13 AM
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Sorry for the lack of updates, I'm just checking in to this now and will reply again shortly.
Re: order status
02-02-2017 11:33 AM
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I'm afraid it's not good news. There was an issue with the order, which cancelled off the phone part of the order but left the fibre order in a state of limbo. I've had to manually request a cancellation of that part of the order (it wouldn't have completed) and as soon as I can I'll get the orders moving again and monitor these through to completion for you.
Re: order status
02-02-2017 11:47 AM
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Ok thanks. So what kind of issue? I'd have thought I'd have been informed...
I'll look forward to an update soon then.
Re: order status
02-02-2017 11:50 AM
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When an order of this type is placed, there's a reference to match the phone and broadband order together. This failed on this occasion, meaning that the phone order cancelled, normally this would also cancel the fibre order and we'd get notified but unfortunately this didn't happen. Once I've got the orders progressing again I'll let you know, sorry about that.
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