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no bt engineer

bewlay40
Newbie
Posts: 1
Registered: ‎23-11-2022

no bt engineer

had a appointment with bt engineer 15/11/2022, 08 hrs to 18hrs to fit in box for full fibre ,no engineer turned up to my address .do i get another appointment ,thank you

5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: no bt engineer

Hi there, I'm really sorry that the engineer visit didn't go ahead when promised, that seems to be due to delays to the order with our suppliers so I'm really sorry we weren't able to communicate that with you. 

 

I've raised a new appointment for you and have added details to your account which you can check here: https://www.plus.net/wizard/?p=view_question&id=229468807

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MOPA
Newbie
Posts: 2
Registered: ‎01-12-2022

Re: no bt engineer

Hello, I was meant to have a visit from engineer to install Plusnet full fibre last week on thursday 24th but did not turn up. Got no notification of missed appointment neither way to request new dates in website. Router arrived on time though. Would be possible to get some help to rebook?

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: no bt engineer

Hey @MOPA,

I'm really sorry to hear that the orders haven't gone through today. I've logged a support ticket with our Provisioning Team in order to progress this further as soon as possible. Once there's an update, the team will be in touch to discuss this further. I'm very sorry for any inconvenience that this might have caused in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
MOPA
Newbie
Posts: 2
Registered: ‎01-12-2022

Re: no bt engineer

thanks for quick reply @TheMightyAJ , could you arrange for me an engineer appointment like @adamwalker did for other customer with same issue? otherwise, how long would I be waiting for team to reach out? thank you in advance

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: no bt engineer

Hi @MOPA, I think there's been a misunderstanding unfortunately as no appointment has been arranged with you yet due to some external work that needs to be done before we can get fibre installed for you. That's being planned by Openreach at the moment and we should have an update on that for you within the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team