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PON light flashing

cc86
Newbie
Posts: 3
Registered: ‎01-12-2022

PON light flashing

Had our FTTP appt today

 

Open reach came at 8.  Had all the wires and bits in by 10.  Then spent 2 hours on the phone due to the PON light flashing.  He left at 12.30 saying he would stay on the line and let us know all was well later today

 

Well its 1900 now, no call.  no internet and the PON light is still flashing.  Been on the plusnet line in a queue for ages.  Any ideas internet forum?

 

Thanks C

4 REPLIES 4
cc86
Newbie
Posts: 3
Registered: ‎01-12-2022

Re: PON light flashing

update - at 2000 the plusnet helpline cut me off! assume it does that to everyone

 

Just tell me you're full for tonight rather than make me wait an hour before kicking me off

Baldrick1
Moderator
Moderator
Posts: 11,664
Thanks: 5,185
Fixes: 417
Registered: ‎30-06-2016

Re: PON light flashing

Moderator's Note

Duplicate post removed.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: PON light flashing

Hi @cc86, I'm really sorry about the issues with your connection so early on and for the difficulties getting in touch. I'll pass on some feedback about how we handle closing the support line at 8pm as that could have saved you a long wait. 

 

Can you send me a PM with your username please so I can have a look into it for you? You'll just need to get your post count up to 5 before you'll be able to send a message.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 22,977
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: PON light flashing

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Interested and Newbie) to send PMs:-

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Having attained the (Hooked) ranking a PM is sent as follows:-

  1. Click on the staff member's name in the left panel
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  2. Click on SEND PRIVATE MESSAGE on the right
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Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.


 

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