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keeping Phone Number

FIXED
Flakeyman
Newbie
Posts: 2
Registered: ‎16-01-2022

keeping Phone Number

Just signed up for Plusnet Unlimited Fiber extra and there was no option to select KEEP MY NUMBER on the sign up form...How can I arrange for this to happen please ?

 

Thanks

Pete

Tags (2)
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,488
Thanks: 5,108
Fixes: 412
Registered: ‎30-06-2016

Re: keeping Phone Number

Fix

@Flakeyman  Welcome to the forum.

You need to ring the Customer Options Team on 0800 013 2632 and ask them. They will probably need to cancel your order and start again.

There's rarely much of a wait on this phone number.

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

Flakeyman
Newbie
Posts: 2
Registered: ‎16-01-2022

Re: keeping Phone Number

Thank you for your help I will do this now.

 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: keeping Phone Number

Hiya @Flakeyman, let us know how you get on. If you need any further assistance on this, please just get back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team