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fibre upgrade

Posts: 1
Registered: ‎21-07-2017

fibre upgrade

Hi, I received an email last week saying my unlimited fibre would start on 20/7/2017 but as yet have not had any updates. I have been sent a new router but no further information or way of finding out. Is there any way to find out what is going on?

Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: fibre upgrade

Sorry for the delayed response.

I've checked and I can see the upgrade was pushed back slightly due to engineer availability.

The engineer should go out on the 25th to swap you over.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team