Why is upgrade taking so long

[#1]

Literally had it with plusnet. Upgrade was delayed. Router was late. And after loosing a days work as no wifi at all, I’m still waiting. And guess what, customer service is closed.

[#2]

Moderators Note

This topic has been moved from Full Fibre to My Order

[#3]

Hi there!

I'm really sorry for the issues you've had. I can see we've arranged an engineer to visit you tomorrow and we've also added a bit of goodwill credit on your account in recognition of the problems.

Let me know how the engineer visit goes tomorrow.