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Why is upgrade taking so long

dannygriffin
Newbie
Posts: 1
Registered: ‎14-10-2022

Why is upgrade taking so long

Literally had it with plusnet. Upgrade was delayed. Router was late. And after loosing a days work as no wifi at all, I’m still waiting. And guess what, customer service is closed.
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,496
Thanks: 5,114
Fixes: 413
Registered: ‎30-06-2016

Re: Why is upgrade taking so long

Moderators Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,538
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Why is upgrade taking so long

Hi there!

I'm really sorry for the issues you've had. I can see we've arranged an engineer to visit you tomorrow and we've also added a bit of goodwill credit on your account in recognition of the problems.

Let me know how the engineer visit goes tomorrow. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet