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Router hasn’t arrived

claudian62
Hooked
Posts: 5
Registered: ‎15-10-2022

Router hasn’t arrived

Morning all
I ordered plusnet 3 weeks ago with the activation date yesterday. All went live yesterday but the router hasn’t arrived and not in the post today.
Not sure why Plusnet use the Royal Mail when there is a strike on, but probably cheapest.
I have my old bt hub still. Is there anyway to use it to connect to the internet?
Thanks all
5 REPLIES 5
jab1
Legend
Posts: 18,563
Thanks: 6,044
Fixes: 280
Registered: ‎24-02-2012

Re: Router hasn’t arrived

See my reply to your other topic

John
claudian62
Hooked
Posts: 5
Registered: ‎15-10-2022

Re: Router hasn’t arrived

Thanks you all. Now up and running with BT hub and I can put the phone down on plusnet as been holding for 1hr 30 so far. Not very impressed with plusnet but you guys helped me out. Thanks again
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,923
Thanks: 5,001
Fixes: 317
Registered: ‎04-04-2007

Re: Router hasn’t arrived

@claudian62 - the router left the warehouse on 11/10, so under normal circumstances would have been with you by now. If it's not with you soon then might be worth checking with the local sorting office.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

claudian62
Hooked
Posts: 5
Registered: ‎15-10-2022

Re: Router hasn’t arrived

What’s the tracking number for me to go and look in the spring office?
jab1
Legend
Posts: 18,563
Thanks: 6,044
Fixes: 280
Registered: ‎24-02-2012

Re: Router hasn’t arrived

@claudian62 There is no tracking number - Hubs are sent by regular First Class mail. Just give them your name and address.

John