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Why is upgrade taking so long
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Why is upgrade taking so long
14-10-2022 9:32 PM
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Literally had it with plusnet. Upgrade was delayed. Router was late. And after loosing a days work as no wifi at all, I’m still waiting. And guess what, customer service is closed.
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Re: Why is upgrade taking so long
14-10-2022 10:06 PM
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Moderators Note
This topic has been moved from Full Fibre to My Order
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
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Re: Why is upgrade taking so long
16-10-2022 11:40 AM
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Hi there!
I'm really sorry for the issues you've had. I can see we've arranged an engineer to visit you tomorrow and we've also added a bit of goodwill credit on your account in recognition of the problems.
Let me know how the engineer visit goes tomorrow.
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(532 Views)
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