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When will my broadband become active?

karltse
Newbie
Posts: 2
Registered: ‎18-04-2019

When will my broadband become active?

I received sms on 11/4/2019 said my broadband service is due to become active by midnight on 18/04 but don't setup the router until your confirmation.  I already received my router, and now is 21:53, do I really need to wait until midnight?

4 REPLIES 4
Browni
Aspiring Hero
Posts: 2,549
Thanks: 964
Fixes: 51
Registered: ‎02-03-2016

Re: When will my broadband become active?

Pop your number into the DSL Checker web site and look in the narrative below the speed estimates for an open order date.

That will let you know if it has been scheduled for today.

 

eta:  It can take up until midnight  for the work to complete.

 

Ex-Plusnetter now living life in the G,fast lane!
karltse
Newbie
Posts: 2
Registered: ‎18-04-2019

Re: When will my broadband become active?

Hi Browni,

Thank you for your reply, I can see the open order date is on 23th.........and I just turn on the router, still organge light.......
Shep41
Pro
Posts: 378
Thanks: 138
Fixes: 4
Registered: ‎31-05-2017

Re: When will my broadband become active?

If the open order states that it will happen on the 23rd, this may be down to engineer availablity
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: When will my broadband become active?

Hi @karltse

 

I have checked over your account and provided more information for you here

 

Please feel free to come back to us should you require further assistance.

 

Kind Regards