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Whats happening with my order

frenchie007
Interested
Posts: 1
Registered: ‎29-08-2018

Whats happening with my order

I have paid up front in full for my broadband. The ticket says it has been rejected but the money has been taken. I can't get through on chat and just end up being put on hold forever. Not very pleased and will cancel the payment as it was via credit card in 2 days if nothing happens. Very poor customer service and they say it is great!
1 REPLY 1
AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Whats happening with my order

Hi @frenchie007

 

I am really sorry to hear about the experience you've had so far.

 

I have looked into your account and left a ticket with information regarding your order. You can view this here: https://www.plus.net/wizard/?p=view_question&id=182125013

 

Should you have any further queries, please let us know.

 

Thank you,

 

Aisha