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Cancelled last week, received activation email last night

davetyrer87
Interested
Posts: 2
Registered: ‎20-08-2018

Cancelled last week, received activation email last night

So, having had a nightmare last week when I was supposed to be activated, I discovered that fibre wasn't available. Switched to broadband, later found out that wasn't available.

After spending a few hours on the phone I eventually cancelled the account and had emails confirming this. However I had an email and another text last night confirming my broadband will be activated 30th August.

Does nobody speak to one another at Plusnet? I've since switched to Virgin, so would really appreciate not having my service with them ruined by Plusnet too.

I've tried customer services but every single option for contacting is busy.
1 REPLY 1
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Cancelled last week, received activation email last night

Hi @davetryer87,

 

Sorry to hear you have had a bad experience with setting up our services,

 

Due to the query been account specific I have created a ticket which you can access with your username and password here:

 

 

If there's anything further we can assist you with please do let us know