Whats happening with my order

[#1]

I have paid up front in full for my broadband. The ticket says it has been rejected but the money has been taken. I can't get through on chat and just end up being put on hold forever. Not very pleased and will cancel the payment as it was via credit card in 2 days if nothing happens. Very poor customer service and they say it is great!

[#2]

Hi @frenchie007, 

I am really sorry to hear about the experience you've had so far.

I have looked into your account and left a ticket with information regarding your order. You can view this here: https://www.plus.net/wizard/?p=view_question&id=182125013

Should you have any further queries, please let us know.

Thank you,

Aisha