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Waiting to go live.

FIXED
susanpark30
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Posts: 5
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Registered: ‎21-03-2022

Waiting to go live.

Hello!
We have switched from Talktalk to plusnet 10 days ago, our go live day is today - Talktalk disconnected us at 00:01 on the dot, as to be expected. 

Was just wondering if anyone knew how long on your go live day it usually takes as it says don't set up the router til its activated.

 

Thanks

7 REPLIES 7
jab1
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Registered: ‎24-02-2012

Re: Waiting to go live.

@susanpark30 Have you had a message confirming you go live today? I assume, as your previous provider has disconnected you that the switch is confirmed. It can take up to midnight of the date to go completely live, although it is sometimes earlier.

 

John
susanpark30
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Registered: ‎21-03-2022

Re: Waiting to go live.

When we signed up it said our go live completion date would be 21st March, they were switching us from our previous provider TalkTalk. 

I guess we will just have to be patient 

 

Thanks for you reply Smiley xx

 

jab1
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Posts: 16,546
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Registered: ‎24-02-2012

Re: Waiting to go live.

So you have no notification as yet from PN that you will go live today?

John
susanpark30
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Registered: ‎21-03-2022

Re: Waiting to go live.

Yes

I have an e-mail that says 'The activation date for your broadband service is booked for '21st March 2022' as well as the phone service

 

So i would assume this is confirmation it is today.

jab1
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Posts: 16,546
Thanks: 5,198
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Registered: ‎24-02-2012

Re: Waiting to go live.

Fix

OK. I know it says don't connect the Hub until advised, but you can connect it, and it should auto-configure once all Plusnets systems are lined up.

If you are not on-line by tomorrow morning, post back here and we can advise further.

Hopefully, one of the Help Team will respond on here today and advise if there are any problems.

John
susanpark30
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Posts: 5
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Registered: ‎21-03-2022

Re: Waiting to go live.

Thanks John - Really appreciate your help Smiley 

 

Will come back and let you know once up and running! x

susanpark30
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Posts: 5
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Registered: ‎21-03-2022

Re: Waiting to go live.

Just an update to say we just got the e-mail and we are up and running Smiley Thanks !