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Upgrading tomorrow, but router not yet dispatched

smnmrk
Hooked
Posts: 5
Registered: ‎06-11-2017

Upgrading tomorrow, but router not yet dispatched

I'm upgrading from regular to fibre broadband. My 'go live' date is 7th November, but apparently my new router hasn't been dispatched. How likely is it to arrive in time for the switch?

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Upgrading tomorrow, but router not yet dispatched

Hi there, 

 

Sorry for any confusion over how this has been communicated but there are two parts to an upgrade from ADSL to fibre that take place on separate dates. The account type is set to change on the next billing date (i.e today, the 7th) however the change to fibre is set for the 17th. 

 

To be on the safe side I've dispatched your router now and that should reach you within the next 3 to 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
smnmrk
Hooked
Posts: 5
Registered: ‎06-11-2017

Re: Upgrading tomorrow, but router not yet dispatched

Ah yes, that is confusing. Thanks for getting it sent out Adam.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Upgrading tomorrow, but router not yet dispatched

No problems.

Let us know how your upgrade goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet