Undelivered Router
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Undelivered Router
09-12-2017 1:25 PM
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I rang customer service on the 26/11/2017 and asked for a new router. It said there would be a 15 minute wait. After 35 minutes I spoke to customer services who said they would send out a new router and it would take 5 - 7 working days. I was then told it would cost me 46.99! I had to agree as the one they sent me takes 10 seconds to open an app on my iphone 6s plus. So they took my money.
So I waited and waited till today.
Fed up waiting I decided to call PlusNet again. After waiting 30 minute I was then told that my router was not sent out to me as it was not followed up to the next stage.
I just wonder how long l will have to wait this time
Re: Undelivered Router
09-12-2017 2:39 PM
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Re: Undelivered Router
09-12-2017 3:02 PM
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Oh dear, it is quite likely that a new one will make no difference. These go on Ebay for about £10.
Advice for the future - it is far better to come here for advice first rather than coming later to complain.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Undelivered Router
09-12-2017 3:38 PM
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New to this. What is the right thread?
Re: Undelivered Router
09-12-2017 3:46 PM
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Moderator's note:
I have moved this thread to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Undelivered Router
11-12-2017 12:55 PM
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Hi there.
I'm sorry to hear of your experience. It doesn't look like the adviser had ordered your new router for you, but I can see we've ordered it over the weekend so it should arrive very soon.
As a gesture of goodwill, I've refunded the £46.99 you've paid to us so you should see that back on your card this week.
What issues specifically are you experiencing and which apps are affected? -Anoush
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