On November 27th 2025 I signed up with plus net as a new customer and as part of my full fibre 900 package was a £180 rewards card offer. I never received the email with the link to apply for the rewards card. Today I have been told by three different plus net advisors one being a supervisor that there was nothing on my account about a rewards card offer any nature and furthermore that there wasn’t such an offer available in November 2025 and infact there has never been an offer for a £180 rewards card ever. Making me out to be lying or some crazy person I mean who randomly waits in a cue for 1hr for an answer about the situation making up such a story if it wasn’t true. I did some digging to find out that I was right in November 2025 my package did indeed offer £180 rewards card. Not only that this is a common problem with plus net and ppl not receiving the rewards gift card after signing up you only need to look at the posts on this community to confirm this is a common problem. I asked to put a complaint in and was told I couldn’t because there was nothing complaint to be made by two of the agents I spoke to so was refused that unbelievably surely it’s my right as a customer to decide if I want to make a complaint and not to be decided by a plus net employee. I plan to take this matter as far as possible I am fuming that I have been mis lead into opening a contract with false pro tenses then lied to and then be made out to be crazy imagining the whole thing. Seriously this has caused me so much stress with physical symptoms. Does anyone have any advice for me at all with this I know I’m not alone in this situation.
