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Transferring to Plusnet and had a text telling me my number will change

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Hooked
Posts: 5
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Registered: 2 weeks ago

Transferring to Plusnet and had a text telling me my number will change

Hi,

I have recently started the process to switch from BT to Plusnet. I have had a text that my number is going to change and a letter saying "one of our customers is moving to your address".

I am neither moving or wanting to change my number as part of the move to Plusnet. I have not requested this number change or been informed as part of the process I cannot keep the number. As I will be in the same house on the same cabinet my understanding is that I should keep the same number. Has someone processed the order incorrectly?

I have tried a support request who just bounced it saying to call the support number. Called the support number but after being on hold for 30 minutes gave up.

 

Any way I can get this resolved? Have seen this used as a platform to get resolutions.

 

regards,

 

Stu

2 REPLIES 2
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Re: Transferring to Plusnet and had a text telling me my number will change

Moderators Note
This topic has been moved from Home Phone to My Order.

 

 

Customer and Forum Moderator. Windows 10 Firefox 74.0 (64-bit)

Life is tough enough without adding Linux into the mix.
Highlighted
Hooked
Posts: 5
Fixes: 1
Registered: 2 weeks ago

Re: Transferring to Plusnet and had a text telling me my number will change

Fix

I have been able to get through to the support team and they are resolving so no further action required.