Hi,
We placed an order with Plusnet on 18th March to switch from our Sky ADSL to Plusnet ADSL. We then got a letter confirming this switch would take place on 2nd April.
However, our internet and phone line were both cut off on 30th March around 10am, with no prior warning, and we haven't had any new connection set up since! Sky absolved any sort of responsibility for cutting the connection, and the Openreach engineer we got them to call out agreed that it looked like someone had already tried to switch our service - 3 days early.
After multiple phone calls between Sky and Plusnet (each one continually blaming the other...), someone at Plusnet on Monday 2nd finally admitted that it was their fault the line was changed early. However we are still waiting for our phone line to be activated. Indeed, our router was only dispatched on Monday after that same person realised it hadn't been requested yet!
So, currently we are still waiting for our phone line to be activated. The router arrived yesterday but was too big for the postbox (so much for postbox-friendly packaging) - I'm collecting it today, but since the phone line is still dead, I'm not very optimistic about when exactly our broadband will finally be activated.
We've gone 6 days without broadband now, right from the beginning of the Bank Holiday weekend, so it hasn't been great. For first impressions, Plusnet have majorly let us down. What I'd like to know is a) when will we actually get our broadband service up and running, and b) why this whole mess up happened - why change the line over early and then not even put it onto working line?!
