Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Switch date past still no internet!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Switch date past still no internet!
Switch date past still no internet!
05-03-2021 12:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So switch date has passed and despite reassurances from customer services I still have no Internet! I work from home and need too sign in at 10am which clearly is not going too happen so I lose a days wages as well. Is this too donwith the openreach engineer that I had no idea about until 11.50am yesterday when I rang plusnet. No communication from plusnet. At this point this is the biggest mistake I ever made.
Message 1 of 2
(339 Views)
1 REPLY 1
Re: Switch date past still no internet!
05-03-2021 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies first of all for the delay with your order. I've messaged you back via Facebook, but I can see your broadband order's not yet completed in the supplier systems. Having chased this up with our suppliers, we can see the order's completed with Openreach, but still remains open with BT which would stop your service from working.
I've chased this up with BT now and the adviser's passed this to their provisions team to complete the order. We've been advised to allow up to 2 working days for an update however I've also escalated this further to try to get this prioritised.
Message 2 of 2
(304 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Switch date past still no internet!