Apologies first of all for the delay with your order. I've messaged you back via Facebook, but I can see your broadband order's not yet completed in the supplier systems. Having chased this up with our suppliers, we can see the order's completed with Openreach, but still remains open with BT which would stop your service from working.
I've chased this up with BT now and the adviser's passed this to their provisions team to complete the order. We've been advised to allow up to 2 working days for an update however I've also escalated this further to try to get this prioritised.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.