Switch date arrived, but no router and no broadband
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23-10-2018 11:44 AM
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Hi,
My broadband switch-over date was supposed to be today, and I have been told nothing to the contrary since ordering a fortnight ago. At 3 o clock this morning my phone line switched to plusnet from BT and my BT broadband stopped working.
I have still not received a router, there is no update on my account, and it is impossible to get through to customer services.
What is going on with my order, and when will the broadband be activated?
Thanks,
Matt
Fixed! Go to the fix.
23-10-2018 11:54 AM
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If you are moving from BT then you can use your BT router. If you have a Smarthub 6 then that's better than either of the the Plusnet offerings. You will find details on how to set it up on the router board.
For information the Plusnet Hub One is a rebadged Home Hub 5A with tweeked firmware. The Hub Zero has very poor wireless performance and inferior to just about all the BT Home Hubs..
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Re: Switch date arrived, but no router and no broadband
23-10-2018 12:09 PM
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Re: Switch date arrived, but no router and no broadband
23-10-2018 4:03 PM
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Hi @ml2, the order looks to be complete.
I am sorry that you haven't received your router as of yet, I can see however this has now been ordered.
As @Baldrick1 has advised, if you have a BT router you will be fine to use this until our router arrives (or continue to use that one should you wish).
There's a forum post here with steps on how to set up the BT routers.
Re: Switch date arrived, but no router and no broadband
23-10-2018 9:27 PM
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Good advice @LaurenB, @Baldrick1! I've setup the BT home hub with the new connection details, and it works great. Plusnet router was allegedly shipped this evening. Just a bit disappointed with the 'seamless' switchover experience
Many thanks,
Matt
Re: Switch date arrived, but no router and no broadband
24-10-2018 11:18 AM
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Hi @ml2
Thanks for getting back in touch and I'm glad that you have got online.
Please feel free to get in touch if you have any further questions regarding your account.
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