Support ticket on FTTP availability

[#1]

Hi 

I have a support ticket raised which is looking into fibre availability for my premise I was due a call back for an update 10 days ago but i havent heard anything.

Ticket 241011175

Thanks

Richard

[#2]

@richardt Have you tried this link: https://www.broadbandchecker.btwholesale.com/#/ADSL , or this one (if the phone number isn't known/doesn't exist : https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome  ?

[#3]

@richardt 

Further to the post by @jab1 you'd be looking for WBC FTTP in the left hand column for full fibre. If it's there look to the right to see what it says about Availability.

Also read the narrative below the results window to see what it says about FTTP.

You could Login to you PN Members portal and see if there's anything about your "question" under My Account.

Brian

[#4]

Hi thanks, yes it says its available but the enabled fibre pole doesn't have line of sight to my house, I've had 3 engineers come out to install FTTP and all have been unable to.

[#5]

Hi thank bmc, there was an update to my ticket on the 10th April which just reads 'Customer service to provide update'  I havent heard anything back yet, I was just chasing up on here.

[#6]

but the enabled fibre pole doesn't have line of sight to my house

How does the existing phone line get to your house ?

[#7]

@richardt 

From what you say it is largely out of PN's hands. OpenReach need to work out how to supply FTTP and until they do PN have nothing to tell you.

OR are well known for not keeping people updated. There's no real point in PN chasing at this time as OR won't have any answers for them.

Brian

[#8]

It comes from the opposite side of the street, however those poles aren't fibre enabled.

[#9]

According to the ticket they have had a response from OR but they haven't relayed the update to myself, even though the ticket said they are going to.

[#10]

@richardt 

You should be able to respond to the ticket. Is there something like "Reply" or "Add Comment" on the screen.

Brian

[#11]

It comes from the opposite side of the street, however those poles aren't fibre enabled.

Ah! so its down to Openreach to decide how they propose to get the fibre to your house. You would have thought they had a plan when they installed the Fibre infrastructure and marked FTTP as available? It would appear not!

[#12]

I'm at the end of a terrace of three houses, the other two have FTTP as they have line of sight to the pole, unfortunately for me there's another house in the way. They've known about it for nearly 10 months, frustrating!

[#13]

They may well need a 'wayleave' to route the fibre via one of the other properties. These things can take some time to organise I'm afraid. They (Openreach) won't start the process until FTTP is ordered.

[#14]

Thanks, yeah it was ordered but then cancelled, the engineer did all the internal work in preparation for the external work to be completed.  

[#15]

@richardt 

Ask your next door neighbour if they've been approached by OR looking fo a wayleave to run cable. If they haven't ask if they would say yes - potentially a second O/H cable to their property and then run accross the wall to you.

Brian