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Status on my order?

Posts: 1
Registered: ‎15-07-2019

Status on my order?


So I ordered plusnet fibre back on the 2nd of July, from what has been communicated to me my phone line is going live today? and my broadband over 5 days later on the 20th? To put it mildly there has been a lack of communication to what is going on and my order status on my account shows as been on "taking first payment" (which I paid when I signed up) and has been like that for a while now. Any chance for an update on progress??? 

Any help would be appreciated.



Plusnet Help Team
Plusnet Help Team
Posts: 865
Thanks: 176
Fixes: 43
Registered: ‎24-04-2017

Re: Status on my order?

Hi @carterj and welcome to the Community Forums. I have looked over your account in regards to your orders and initial fee's and have updated a ticket on your account with the answers to your queries which can be seen here.
If there's anything we can help you with moving forwards please don't hesitate to get back in touch. - Benj

 Ben Devine
 Plusnet Help Team