Hi there,
Apologies if this is in the wrong forum. I'm a student in rented accommodation, and on the 3rd of January our broadband service was disconnected. I found out later this was due to our landlord planning to switch to another provider, however that provider didn't offer broadband down our road so he elected to return to Plusnet. Having paid for the new contract just two days later on the 5th of January, I was told today by Plusnet on Twitter that the broadband will not be restored until the 25th!
I don't understand how this can be the case when we've:
a) Already been previously supplied by Plusnet, with a mere 2 days between the old contract starting the new one beginning. We have the same router, so nothing needs altering there.
b) We never switched provider, never had a set-up for a different service, surely the settings and configurations should be retained?
c) We've had an engineer come to sort the phone line (which is useless to us as we don't have a landline) on the 9th of January. How can it take over two weeks to reconnect us to a service we previously had?
Any help with this would be greatly appreciated, it's been very difficult trying to get anything done (and will continue to be so) if we're without broadband for over 3 weeks,
