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Sign Up Voucher Not Received

Patch1308
Newbie
Posts: 2
Registered: ‎02-10-2022

Sign Up Voucher Not Received

Hi,

I signed up on 01/09/22 and was offered a £65 voucher to persuade me to join PN instead of EE.

After various calls, messages and promises the voucher has not been forthcoming.

As a new customer to PN I feel that I have been misled and the broken promises have left me feeling rather irritated now that I’m into an 18mth contract.

Will I ever receive this voucher?

Regards

Paul

4 REPLIES 4
Mr_Paul
Seasoned Pro
Posts: 527
Thanks: 186
Fixes: 10
Registered: ‎07-06-2022

Re: Sign Up Voucher Not Received

I don't know if the process has changed since I joined Plusnet a few months ago, but back then you had to pay 2 bills, (including the initial payment when signing up), then you would be sent an email to claim the reward card or voucher?

ISTR that it took just over a month from initially signing up, (not the actual transfer date), to receiving the email.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Sign Up Voucher Not Received

Hi @Patch1308, I've just checked your account and can see that [CSA Removed] has already responded to this query over on Twitter for you. Please take a look at our reply there when you can and let us know if there's anything further we can help with. 

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Patch1308
Newbie
Posts: 2
Registered: ‎02-10-2022

Re: Sign Up Voucher Not Received

Nothing has happened adamwalker???

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Sign Up Voucher Not Received

Sorry to hear this. I see you've raised a complaint and one of my colleagues from our complaints team is case managing this for you who will be back in touch shortly via the ticket logged Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet