Sign Up Voucher Not Received

[#1]

Hi,

I signed up on 01/09/22 and was offered a £65 voucher to persuade me to join PN instead of EE.

After various calls, messages and promises the voucher has not been forthcoming.

As a new customer to PN I feel that I have been misled and the broken promises have left me feeling rather irritated now that I’m into an 18mth contract.

Will I ever receive this voucher?

Regards

Paul

[#2]

I don't know if the process has changed since I joined Plusnet a few months ago, but back then you had to pay 2 bills, (including the initial payment when signing up), then you would be sent an email to claim the reward card or voucher?

ISTR that it took just over a month from initially signing up, (not the actual transfer date), to receiving the email.

[#3]

Hi @Patch1308, I've just checked your account and can see that [CSA Removed] has already responded to this query over on Twitter for you. Please take a look at our reply there when you can and let us know if there's anything further we can help with. 

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

[#4]

Nothing has happened adamwalker???

[#5]

Sorry to hear this. I see you've raised a complaint and one of my colleagues from our complaints team is case managing this for you who will be back in touch shortly via the ticket logged Here.