Set up fail
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Set up fail
14-12-2022 2:02 PM - edited 14-12-2022 2:03 PM
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Re: Set up fail
14-12-2022 2:14 PM
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Put your phone number in the following. You're looking for WBC FTTP in the left hand column. FTTC shows up as VDSL
https://www.broadbandchecker.btwholesale.com/#/ADSL
Brian
Re: Set up fail
14-12-2022 2:17 PM
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This topic has been moved from Full Fibre to My Order
Moderator and Customer
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If it fixed it, help others - select 'This Fixed My Problem'
Re: Set up fail
14-12-2022 3:22 PM
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To follow up on my earlier post. If the PN website let you order Full Fibre then it should be available for the property. Assuming WBC FTTP is shown as available what does the narrative below the results window say about FTTP.
To be FTTP ready, fibre optic cable needs to be brought into the property and an Optical Network Terminal (ONT) fitted to a wall. An engineer needs access to do this. Although it's an old article and may not be the current ONT in use, the following shows what they look like.
The router is connected via Ethernet cable so can go anywhere you're happy to run said cable.
Try logging into your PN account and have a look at My Orders (I think). You're looking for any Open Questions.
Brian
Re: Set up fail
15-12-2022 4:49 PM - edited 15-12-2022 4:49 PM
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What is the promised activation date?
Have you been given dates for an engineer visit?
Does the house already have an ONT installed? (Quite different to a traditional phone socket).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Set up fail
18-12-2022 11:45 AM
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Hey @Irene70,
I'm really sorry to hear that and I apologise for the delayed response here on the forums this week. I've tried searching for your account, however I'm afraid I've not been able to locate it with the info we have to hand. If you've not had an update on this just yet, please drop us another message and we'll be happy to help.
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