Sanctuary warden alarm system

[#1]

Thank you guys, so that means what internet @New_ff2025 has won't affect the warden alarm.

[#2]

That would seem to be te case, but I don't believe any of us are in a position to confirm that. It needs the management of the system to confirm that.

[#3]

I hope not. Plusnet should be activated tomorrow or Friday

[#4]

@New_ff2025 please let us know how it goes.

[#5]

I will. I'm not sure what will happen when my land line goes off . I don't think all the lights on the warden alarm system will go off

[#6]

Good luck. It is sadly one of those things that needs somebody at your property to work out what is going on. we can only guess.

[#7]

I emailed the company where they make my alarms and this is what they said..

Good morning,

Your scheme should have its own telephone line in, so if you're getting your own private connection, you should have nothing to worry about.

That intercom connects to the central control unit somewhere in your scheme and that is connected via the telep[hone line they have.

You shouldn't have anything to worry about.

Thanks.

Ben.

[#8]

That would tend to confirm our deductions from looking at the manual. The system is completely independant from your broadband or phone connection.

So changing from Sky Full fibre to Plusnet Full fibre with the associated loss of phone service, should have no effect on its operation.

[#9]

Fingers crossed 🤞

[#10]

Good morning all, I'm connected to Plusnet. I scanned the QR code and instantly got connected. I also have good news that my warden alarm system is working ok.

I got an email from Sanctuary.

Thank you for your email.



Please be assured that your broadband service does not affect the warden call system. The system is hardwired into the property and operates via its own dedicated phone line. You are therefore free to change broadband providers without impacting its functionality.

Kind regards

<Redacted>

Housing Officer

Sanctuary Housing Association

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#11]

That is fab news .... 

[#12]

Yes but now I have to get all my CCTV cameras and WiFi gadgets to work 😅

[#13]

Please be assured that your broadband service does not affect the warden call system. The system is hardwired into the property and operates via its own dedicated phone line. You are therefore free to change broadband providers without impacting its functionality.

Reply better late than never I suppose...

@New_ff2025 

Yes but now I have to get all my CCTV cameras and WiFi gadgets to work

Change the wifi name (SSID) and password on the Plusnet Hub to be the same as the previous ones on the Sky router. All your wifi devices should then connect automatically.

[#14]

Thanks. I've done two of them but now we have a power cut until probably 2 pm