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Router not delivered

FIXED
Tav1664
Newbie
Posts: 2
Thanks: 1
Registered: ‎23-03-2022

Router not delivered

Hi, I renewed my package in January and was assured by your advisor in the chat function that a new router would be provided. It also shows as dispatched on the order tracker, but it has not arrived. I'm currently using a much older BT router as the previous Plusnet one stopped working. Can you advise when I might receive the new one - many thanks

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Router not delivered

Fix

Hi there,

I'm really sorry to see you've not received your new router yet you were expecting.

I've arranged to send you it now you should receive within the next 3 to 5 working days at the latest.

If there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Tav1664
Newbie
Posts: 2
Thanks: 1
Registered: ‎23-03-2022

Re: Router not delivered

Thanks Gandalf - much appreciated