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Broadband activation

FIXED
Ngoc
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-02-2022

Broadband activation

Ordered fibre broadband on the 1st of Feb and received message stating it would go live on the 15th. Phone service been activated but no broadband. Anyone know if broadband will activate same day?
7 REPLIES 7
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Broadband activation

Fix

Thanks for your post @Ngoc and welcome to our Community Forums.

I can see your fibre order's completed, so I've just pushed the activation through our side.

Can you setup your router and let me know how it goes? Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Ngoc
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-02-2022

Re: Broadband activation

Thank you. Broadband activated and working fine. Can you let me know when I will receive £75 reward card for signing up. Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Broadband activation

Thanks for getting back to me @Ngoc

I'm glad to see your broadband's working now. 

Regarding your reward card, does our support guide Here help?

If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Ngoc
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-02-2022

Re: Broadband activation

Had a look at the guide and says I should receive email within 10 days of service being activated
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Broadband activation

Aye that's correct and once you've claimed the reward card, you should receive it by post within 30 days. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
paulward1971
Newbie
Posts: 1
Registered: ‎23-03-2022

Re: Broadband activation

Hi Gandalf.

 

Similar question. Phone activated but I have no broadband activation date. Can you help?

 

Thanks

 

paulward1971pn

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Broadband activation

All sorted @paulward1971, I've just activated it for you Smiley 

 Adam
 Plusnet Help Team - Leeds