cancel
Showing results for 
Search instead for 
Did you mean: 

Router not arrived

Newbie
Posts: 3
Registered: ‎20-04-2020

Router not arrived

New customer here,

 

Apparently our broadband went live on the 18th of April... but we wouldn't know because our router has not arrived yet. I'm concerned that we are paying for a service that we are unable to use because the router has not been delivered yet - could someone please shed some light on when this will happen?

 

Thanks

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Router not arrived

Thanks for getting in touch @AshtonH

I can see the router was dispatched 5 days ago to the alternative delivery address you gave us

If you don't receive it today get back to us and we'll send out another one.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎20-04-2020

Re: Router not arrived

Hi Matthew,

 

I'm afraid the router did not arrive today to the alternative delivery address at all - do we have a tracking number so we can see where it is?

 

Thanks,

Ashton

Community Gaffer
Community Gaffer
Posts: 14,808
Thanks: 2,378
Fixes: 163
Registered: ‎04-04-2007

Re: Router not arrived

Routers aren't shipped using a tracked postage method.

That said, I suspect I know what's happened here.

The formatting of the address is such that it has probably been truncated in transaltion with the warehouse. This will have resulted with an incomplete address on the shipping label.

I've arranged dispatch of a replacement but it will take 2-3 days to reach you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Moderator
Moderator
Posts: 24,573
Thanks: 4,418
Fixes: 1,128
Registered: ‎11-01-2008

Re: Router not arrived


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Newbie
Posts: 3
Registered: ‎20-04-2020

Re: Router not arrived

Thank you very much, I appreciate you sending out another router