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Router not arrived!

Posts: 1
Registered: ‎26-06-2017

Router not arrived!


I have an engineer coming to activate my phone line on Wednesday (28th June) but my router hasn't arrived. Has anyone else had the same problem?

Thanks in advance for any help!
Community Veteran
Posts: 8,546
Thanks: 943
Fixes: 9
Registered: ‎02-08-2007

Re: Router not arrived!

Phone PN and ask them to confirm when the router was sent out, if it has not been sent out insist it is sent today with guaranteed delivery by tomorrow.

Hope everything gets sorted for you.

Plusnet Help Team
Plusnet Help Team
Posts: 9,135
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Router not arrived!

HI there,


Sorry to hear your router hasn't arrived. Routers are usually sent 48 hours before your activation date, so it's likely to have been ordered automatically today had our support team not manually sent it since you made this post.


Let us know how your activation goes.



If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Posts: 1
Registered: ‎26-07-2017

Re: Router not arrived!

I'm due to have my Fibre Broadband activated tomorrow (27th of July 2017) and I still haven't received my Router. I'm getting a bit worried now.