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Router Tracking

FIXED
jekavancena
Interested
Posts: 2
Registered: ‎20-05-2021

Router Tracking

How do I track where my router is? All it says on my account is that it had been posted. My connection is due to start next week and zi would hate for it to be delayed, I’ve got a really rubbish mobile data signal and i’ve been patiently waiting for over 2 weeks now...
2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 11,422
Thanks: 3,576
Fixes: 275
Registered: ‎30-07-2007

Re: Router Tracking

Routers are normally sent via First class post, so there isnt any tracking information I'm afraid

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,919
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Router Tracking

Fix

Welcome to our community forums @jekavancena 

I can see your router was handed over to Royal Mail late last night, unfortunately from there on we can't track the routers as they're sent by normal 1st class post as @MisterW has said, but it should arrive soon.

If you don't get it in today's post with any luck it should land in tomorrow's.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet