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Router Blue - No Internet

Stacyf87
Newbie
Posts: 3
Registered: ‎22-04-2020

Router Blue - No Internet

Router blue - connect to wifi so select the router, enter password, but takes me to the hub manager screen every time.
Line status says connected.
Menu says my device is connected.
No internet.
My account is shown incorrect as setup@plusnet will not let me self correct I have tried.
Should be live unclear why not working.
Tags (1)
6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 9,296
Thanks: 2,303
Fixes: 173
Registered: ‎30-07-2007

Re: Router Blue - No Internet

If you click the 'disconnect' button , then it should allow you to change the username and password . Then click connect. However, it may be that the real reason the auto setup isn't working, is that your account activation hasn't completed yet.

Stacyf87
Newbie
Posts: 3
Registered: ‎22-04-2020

Re: Router Blue - No Internet

I did disconnect and then updated but it did not work.

Ah I thought it was going live at midnight. Will I receive notification when it is live?

I did not expect to be without internet for 2 days. It’s been off since yesterday which i don’t feel was explained fully.
dvorak
Moderator
Moderator
Posts: 24,792
Thanks: 4,487
Fixes: 1,139
Registered: ‎11-01-2008

Re: Router Blue - No Internet

You should normally get a text when the order is complete.
It's possible the OpenReach job hasn't closed fully so PN haven't been advised to flick the switch.

Hopefully a staff member will be along soon to check it out.
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If it fixed it click 'This fixed my problem'
Stacyf87
Newbie
Posts: 3
Registered: ‎22-04-2020

Re: Router Blue - No Internet

Fingers crossed - like so many I am now relying on the internet to work from home hence why it is more of an issue than normal. Hopefully hear soon.
dvorak
Moderator
Moderator
Posts: 24,792
Thanks: 4,487
Fixes: 1,139
Registered: ‎11-01-2008

Re: Router Blue - No Internet


Moderators Note


This topic has been moved from  Fibre to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
KatieC
Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Router Blue - No Internet

Hi @Stacyf87

 

I am sorry to hear this.

 

I have sent an email notification with a guide which should help with getting online. You can also view this online here. Please do let us know if you have any further questions!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team