Router Blue - No Internet
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- Router Blue - No Internet
Router Blue - No Internet
22-04-2020 6:17 AM
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Line status says connected.
Menu says my device is connected.
No internet.
My account is shown incorrect as setup@plusnet will not let me self correct I have tried.
Should be live unclear why not working.
Re: Router Blue - No Internet
22-04-2020 7:16 AM
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If you click the 'disconnect' button , then it should allow you to change the username and password . Then click connect. However, it may be that the real reason the auto setup isn't working, is that your account activation hasn't completed yet.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Router Blue - No Internet
22-04-2020 7:50 AM
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Ah I thought it was going live at midnight. Will I receive notification when it is live?
I did not expect to be without internet for 2 days. It’s been off since yesterday which i don’t feel was explained fully.
Re: Router Blue - No Internet
22-04-2020 8:01 AM
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It's possible the OpenReach job hasn't closed fully so PN haven't been advised to flick the switch.
Hopefully a staff member will be along soon to check it out.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Router Blue - No Internet
22-04-2020 8:19 AM
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Re: Router Blue - No Internet
22-04-2020 8:24 AM
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Moderators Note
This topic has been moved from Fibre to My Orders
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Router Blue - No Internet
22-04-2020 5:40 PM
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