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Reward Gift Card Email Not Received

Posts: 1
Registered: ‎07-12-2021

Reward Gift Card Email Not Received

Hi, my broadband was activated 19 Nov 21 but have not yet received the email link to claim reward gift card. I would appreciate if you could investigate for me please. Tks.

Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Reward Gift Card Email Not Received

Thanks for your post @JAMCAR1 and welcome to our Community Forums.

From what I can see your account was signed up on a cashback offer from a cashback site like Quidco or TopCashback.

I'm afraid that as this is the case we wouldn't provide a reward card as well, in line with our cashback terms / FAQs Here.

If you're unaware of this, do you have an account with Quidco or TopCashback you can check?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team