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Reward Card

geedlebug123
Grafter
Posts: 36
Registered: ‎15-11-2016

Reward Card

Hi I recentlt upgraded my broadband to full fibre and the offer included a £50 reward card, the activation was completed on 7th December but I have heard nothing about the reward card? Can anyone help please?

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10 REPLIES 10
Mr_Paul
Seasoned Pro
Posts: 591
Thanks: 203
Fixes: 11
Registered: ‎07-06-2022

Re: Reward Card

@geedlebug123 

When I joined Plusnet earlier this year, (May/June), I received the email to claim my reward card after having made two payments. The first payment being by card when I signed up, and the second being the first direct debit taken after my broadband and phone had actually moved to Plusnet.

IIRC, the timings in my case were approximately:

Signing up > actual broadband + phone transfer date = 2 weeks

Transfer date to getting email to claim reward = 1 week

Claiming reward card > receiving card = 3 weeks.

 

Has a Direct Debit been successfully taken yet?

 

 

geedlebug123
Grafter
Posts: 36
Registered: ‎15-11-2016

Re: Reward Card

Hi @Mr_Paul 

Thank you for your reply 😊

Yes 1st DD has been taken, however I've been with em for 4 years though.

Mr_Paul
Seasoned Pro
Posts: 591
Thanks: 203
Fixes: 11
Registered: ‎07-06-2022

Re: Reward Card

@geedlebug123 

OK,

I didn't realise that existing customers could also get rewards - I thought that it was just those new to Plusnet.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,532
Thanks: 585
Fixes: 99
Registered: ‎27-11-2020

Re: Reward Card

@DisneyStudios's video Tweet

Howdy there,

 

You should receive your cashback within 30 days of it going live, have you got an email from Plusnet Rewards at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
geedlebug123
Grafter
Posts: 36
Registered: ‎15-11-2016

Re: Reward Card

Hi @willcutforth ,

Thank you for the response 😊 . I haven't received an email from Plusnet Rewards yet?

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,532
Thanks: 585
Fixes: 99
Registered: ‎27-11-2020

Re: Reward Card

What I will do is check back in a week to see if you have received it and if not I will escalate it to the team for you, is that alright?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
geedlebug123
Grafter
Posts: 36
Registered: ‎15-11-2016

Re: Reward Card

Hi @willcutforth ,

That's actually fine, thank you.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,532
Thanks: 585
Fixes: 99
Registered: ‎27-11-2020

Re: Reward Card

Have you received it at all @geedlebug123 ?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
geedlebug123
Grafter
Posts: 36
Registered: ‎15-11-2016

Re: Reward Card

Hi @willcutforth ,

No, I haven't recieved anything?

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,532
Thanks: 585
Fixes: 99
Registered: ‎27-11-2020

Re: Reward Card

Ah what a pain. Not to worry I will email the billing team and sort this out for you. Should have an update within a few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team