Recent broadband order
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17-09-2018 2:39 PM
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Recently placed an order to switch my fibrr from sky to plusnet.. that was on the 31/08 other than the initial email ive had no update as to what is happening. The site shows the phone line is active although shows a different phone number than what sky tell me i have? I have opened a ticket but had no response for 5-6 days and trying to phone seems pointless as its always busy
Fixed! Go to the fix.
17-09-2018 7:18 PM
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Hello @Jamesh87
I am sorry to hear you have had no updates from us in regards to your order. I have had a look into your account and responded to your query, you can see my response on your members portal by Clicking Here
Please let me know if there is anything else I can do to assist you.
Re: Recent broadband order
25-09-2018 8:37 PM
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Re: Recent broadband order
26-09-2018 3:22 PM
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Hi @Jamesh87
I am sorry for the delay in picking this post up. I sincerely apologise for the issues you have experienced during our switch to us and really sad to see that you have decided to go ahead with cancelling your account.
If there is any assistance we can offer you in the future, please do not hesitate to get back to us.
Kind Regards,
Re: Recent broadband order
03-10-2018 1:24 PM
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Re: Recent broadband order
03-10-2018 7:23 PM
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