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Re: Waiting for at least an update

Kaybee
Newbie
Posts: 4
Registered: ‎31-03-2022

Re: Waiting for at least an update

Hello

I placed my order last Friday and I have not had any updates on the process. Could provide an update please as my work is internet dependent.

Looking forward to your response.
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 28,725
Thanks: 6,401
Fixes: 1,464
Registered: ‎11-01-2008

Re: Waiting for at least an update


Moderators Note


This post has been split into its own topic for better visibility and to help staff.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Waiting for at least an update

Hey @Kaybee, thanks a lot for getting in touch and I'm really sorry about that. Our automated system couldn't place the orders to provide you with a service as you have an SOGEA line registered to your property. 

This just means that the orders had to be placed differently, which has now been done. A confirmed activation date should be issues within the next 72 hours. Smiley 

For future reference as well, it's best to create a new topic rather than comment on existing ones, this is just to avoid any confusion on the threat. Smiley 

 Adam
 Plusnet Help Team - Leeds
Kaybee
Newbie
Posts: 4
Registered: ‎31-03-2022

Re: Waiting for at least an update

Hi Adam

Noted! Thank you for your help.
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Waiting for at least an update

Good news @Kaybee, the orders that I placed yesterday have now progressed, your services will be going live on 12/04/22 at any point up to midnight Smiley

Let me know if you have any further questions at all.

 Adam
 Plusnet Help Team - Leeds