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Phone line transfer order cancellation

soul7817
Newbie
Posts: 2
Thanks: 1
Registered: ‎30-03-2022

Phone line transfer order cancellation

Dear Sir/Madam,

I decided I no longer wish to transfer my home phone to Plusnet. Please cancel the phone transfer order.

Thank you
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,644
Thanks: 6,665
Fixes: 1,485
Registered: ‎11-01-2008

Re: Phone line transfer order cancellation

You can’t cancel orders on the forums, speaking to the customer options team is the way to do it.

 

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Phone line transfer order cancellation

Hiya @soul7817, thanks for getting in touch. I'm sorry to hear that you want to cancel your transfer to us! Is there a reason why that I could help you with at all?

 

Though of course not what we want, if you are looking to cancel, you will need to speak with the Customer Options Team on the number @dvorak has provided above Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
soul7817
Newbie
Posts: 2
Thanks: 1
Registered: ‎30-03-2022

Re: Phone line transfer order cancellation

Hello Lauren, its ok now, sorted. Thanks