Re: Broadband activation?
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Re: Broadband activation?
19-07-2019 8:28 AM
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Re: Broadband activation?
19-07-2019 9:21 AM
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Moderator's Note(s)
Post moved to it's own thread for better visibility.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Broadband activation?
19-07-2019 10:35 AM
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Hi Claire.
I also had problems with my initial activation date. I was given a midnight deadline like you and it didn't happen. I tried calling for the next couple of days and couldn't get through so eventually I posted on here. Plusnet responded promptly and it turned out that there were problems out of their control but they escalated it and I was up and running in no time. I haven't had any problems since.
My service since then has been excellent but, I agree, Plusnet need to sort out their first impression. More/ better communication wouldn't go amiss if they're experiencing problems with their provider(s).
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