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When will my broadband be activated?

Karlysue
Newbie
Posts: 2
Thanks: 1
Registered: ‎20-07-2019

When will my broadband be activated?

My plusnet account page says my broadband will be activated 5-7 working days after my phone line is activated, my phone line was activated 9 working days ago. Our experience with plusnet has been terrible so far, Had to phone them to get the router sent out as our phone line was activated and we never heard anything else for over a week. We've now been in our new house without internet for 2 weeks now.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 14,170
Thanks: 4,397
Fixes: 714
Registered: ‎21-04-2017

Re: When will my broadband be activated?

Hi there.

Sorry for the issues you've had with your order.

I've just activated your account now, can you let us know how it goes once you've setup your router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Karlysue
Newbie
Posts: 2
Thanks: 1
Registered: ‎20-07-2019

Re: When will my broadband be activated?

The router is set up and the internet is working fine, Thank you for your help!

Plusnet Help Team
Plusnet Help Team
Posts: 14,170
Thanks: 4,397
Fixes: 714
Registered: ‎21-04-2017

Re: When will my broadband be activated?

Perfect, that's good to see. Thumbs Up

Sorry again for the delay and the issues you've had.

Let us know if you need any further assistance. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team